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Travel companies are starting to separate AI that’s paying off from capabilities that aren’t fully baked yet — and that’s starting to shape how they talk about both.
Travel companies are leveraging AI for personalized recommendations, pricing optimization, and customer service.
Challenges include data quality, integration with existing systems, and the need for continuous learning.
AI enhances customer experience by offering tailored suggestions and improving response times in service.
Capabilities such as advanced predictive analytics and fully automated customer interactions are still evolving.