New internal data analysed by 247 Travel Partner Desk (247tpd), a BPO provider exclusively focused on the travel industry, reveals that specialized travel support agents achieve resolution quality rates of up to 90%—and even 100% in certain cases—compared with 69% for AI-only solutions, as heatwaves sweeping across much of Europe trigger operational disruptions and increase pressure on customer service teams during the busiest travel period of the year.
Specialized travel support agents outperform AI by 30% in resolution quality.
They achieve resolution quality rates of up to 90%, and even 100% in some cases.
AI-only solutions have a resolution quality rate of 69%.
Heatwaves in Europe are causing operational disruptions during peak travel times.