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More than half of disrupted air passengers left to arrange their own onward travel

Published 2026-10-15

New research from CMAC Group, a trusted partner to airlines for disruption support, ground transport and accommodation, reveals more than half (57%) of disrupted air passengers who needed onward travel arrangements over the summer period organised it themselves.

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Frequently Asked Questions

What percentage of disrupted air passengers arranged their own travel?

Over half, specifically 57%, of disrupted air passengers organized their own onward travel.

What does CMAC Group do?

CMAC Group is a trusted partner to airlines, providing disruption support, ground transport, and accommodation services.

Why do passengers need to arrange their own travel?

Passengers often need to arrange their own travel due to flight cancellations or delays, leading to disrupted travel plans.