A prepaid Agoda booking , a locked hotel in Istanbul, angry stranded guests, and no obvious human to call. What happened next became an expensive international journey through AI customer service—and raises a serious question: Is booking a foreign hotel through an automated platform worth the risk when something goes wrong? SOURCE: Agoda Confirmed His Istanbul Hotel. He Arrived and Found It Closed BY: eTurboNews
The hotel was closed upon arrival, leaving guests stranded.
They attempted to use AI customer service but faced difficulties.
Yes, issues can arise, and resolving them may be challenging.